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Reconfiguring Norton Security Suite To Allow Client/Server Connections


Reconfiguring Norton Security Suite To Allow Client/Server Connections


Description of Issue:

A recent update to the version of Norton Security Suite that is provided by Comcast to its subscribers may reset all firewall settings and remove exceptions for Sesame.
This can result in network connecivity issues when running Sesame in a Client/Server environment.


Affected Users:
  • Individuals using the Norton Security Suite utility provided by Comcast who use Sesame in a Client/Server environment.

Symptoms:
  • Sesame Client connections are dropped and the Sesame Client closes within 1-5 minutes starting Sesame.
  • Clients may recieve a message that states "Error Communicating With Server".


Steps to reconfigure exceptions for the Sesame exectuable in Norton Security Suite

  1. Open the control panel for Norton Security Suite.
        You can do this by double-clicking on the Norton icon in your Windows taskbar or via the Start Menu.

  2. Left click on the option for 'Settings' located in the top right corner of the Norton window.
    Control panel for Norton Security Suite

  3. In the Settings panel, left-click on the option labeled 'Firewall'
    Settings control panel in Norton Security Suite

  4. In the Firewall panel, left-click on the tab labeled 'Program Rules'
    Firewall control panel in Norton Security Suite

  5. On the Program Rules tab, left-click on the command button labeled 'Add'
    Firewall control panel (Program Rules Tab) in Norton Security Suite

  6. A file dialogue box will open and prompt you to select a program
    Navigate to 'C:/Sesame2/Program' (or your machine's Sesame directory) and select 'Sesame.exe'
    File dialogue with Sesame executable selected

  7. A Norton Security Suite message will appear and ask what you want to do with the executable file
    Select 'Allow' and left-click the command button labeled 'OK'
    Norton Prompt

  8. On the Program Rules tab, left-click on the command button labeled 'Add'
    Firewall control panel (Program Rules Tab) in Norton Security Suite

  9. A file dialogue box will open and prompt you to select a program
    Navigate to 'C:/Sesame2/Program' (or your machine's Sesame directory) and select 'SDesigner.exe'
    File dialogue with executable selected

  10. A Norton Security Suite message will appear and ask what you want to do with the executable file
    Select 'Allow'
    Norton Prompt

  11. On the Program Rules tab, left-click on the command button labeled 'Apply' at the bottom of the window
    Firewall control panel (Program Rules Tab) in Norton Security Suite


Steps to reconfigure port exceptions in Norton Security Suite

  1. Open the control panel for Norton Security Suite.
        You can do this by double-clicking on the Norton icon in your Windows taskbar or via the Start Menu.

  2. Left click on the option for 'Settings' located in the top right corner of the Norton window.
    Control panel for Norton Security Suite

  3. In the Settings panel, left-click on the option labeled 'Firewall'
    Settings control panel in Norton Security Suite

  4. In the Firewall panel, left-click on the tab labeled 'Traffic Rules'
    Firewall control panel in Norton Security Suite

  5. On the Traffic Rules tab, left-click on the command button at the bottom of the window labeled 'Add'
        This will take you to the 'Add Rule' wizard.
    The Traffic Rules tab of the Firewall control panel in Norton Security Suite

  6. In the 'Add Rule' wizard, select the option labeled 'Allow: Allow connections that match this rule'
    Left-click on the command button labeled 'Next' at the bottom of the window
    Screen 1 of 'Add Rule' wizard in Norton Security Suite

  7. In the 'Add Rule' wizard you will be asked, "What type of connection do you want to allow?"
    Select the option labeled 'Connections to and from other computers'
    Left-click on the command button labeled 'Next' at the bottom of the window
    Screen 2 of 'Add Rule' wizard in Norton Security Suite

  8. In the 'Add Rule' wizard you will be asked, "What computer or sites do you want to allow access to?"
    Select the option labeled 'Any computer'
    Left-click on the command button labeled 'Next' at the bottom of the window
    Screen 3 of 'Add Rule' wizard in Norton Security Suite

  9. In the 'Add Rule' wizard you will be prompted for the type of protocol to allow, leave the combo box set to 'TCP and UDP'
    You will also be asked, "What types of communication or ports do you want to allow?", select the option labeled 'Only communications that match all types and ports listed below'
    Left-click on the command button labeled 'Add' at the bottom of the window
    Screen 4 of 'Add Rule' wizard in Norton Security Suite

  10. In the 'Specify Ports' window, make the following settings:
         - Set "Filter By:" to 'Port Range'
         - Set "Locality:" to 'Local'
         - Set "Enter the starting point" to '20000' (or to the first port of the two you use)
         - Set "Enter the ending point" to '20001' (or to the second port of the two you use)
    Left-click on the command button labeled 'OK' at the bottom of the window
    Screen 5 of 'Add Rule' wizard in Norton Security Suite

  11. In the 'Add Rule' wizard, Left-click on the command button labeled 'Add' at the bottom of the window
    Screen 4 of 'Add Rule' wizard in Norton Security Suite

  12. In the 'Specify Ports' window, make the following settings:
         - Set "Filter By:" to 'Port Range'
         - Set "Locality:" to 'Remote'
         - Set "Enter the starting point" to '20000' (or to the first port of the two you use)
         - Set "Enter the ending point" to '20001' (or to the second port of the two you use)
    Left-click on the command button labeled 'OK' at the bottom of the window
    Screen 5 of 'Add Rule' wizard in Norton Security Suite

  13. In the 'Add Rule' wizard, Left-click on the command button labeled 'Next' at the bottom of the window

  14. In the 'Add Rule' wizard, you can leave both options unchecked
    Left-click on the command button labeled 'Next' at the bottom of the window
    Screen 6 of 'Add Rule' wizard in Norton Security Suite

  15. In the 'Add Rule' wizard, you can name the rule you have just created
        We recommend a name like "Firewall Rule - Sesame Ports
    Left-click on the command button labeled 'Next' at the bottom of the window
    Screen 7 of 'Add Rule' wizard in Norton Security Suite

  16. You can left-click on the command button labeled 'Finish' to complete the wizard
    Screen 8 of 'Add Rule' wizard in Norton Security Suite

  17. Exit the Norton Security Suite control panel and reboot your machine
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