I currently run QA4, but know I need to upgrade.  I have been exploring both Sesame and Alpha5. 
Does Sesame have calendar abilities?
I would like to be able to have a daily calendar on my screen, showing the technicians in a row across the top and the times down the side.  I would like to be able to take the customer's service request and then schedule it "live" on the schedule screen, and then ideally our dispatcher would be able to click on that customer when the time comes and automatically page our tech with the info.
Can this be done in Sesame?

Make a database with a separate record for each Date and Time bucket, and each record has a field for each tech's activity. 

Fields: Date, TimeBucket,Tech1, Tech2, Tech3,....Techn
Display in a subform showing table mode

Rough example, ignoring AM/PM: Quote:

Date and TimeBuckets are Read Only.  You can edit each Tech's activity real time.  The Tech Activity above an be anything, Customer Name ID, for example.  That info could then be used to call up the Customer's record with history, etc.

You could also create a process to add new records automatically for future date/timebuckets as needed.

You can add buttons to forms for email, printing, batch processing, etc.

Almost any action you want can be triggered when you go into or exit from or change the value of a field.  Sesame is very flexible, only limited by your imagination. 

You can open up/close other forms, you can create merge documents, emails, etc.  You can make fields dynamically become visible/invisible/change color, etc. based on changing conditions.