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Help with Help (Read 1280 times)

RECox286 Member Offline No personal text Posts: 7 Joined: Feb 21^st, 2006	Help with Help Feb 21^st, 2006 at 5:42pm	Print Post
	Hello, I'm new to the group, and a newby Sesame user, but an oldie Q&A guy. I've got 1.1.3 and basically it translated and runs ok, except when I click on Help, nothing happens. Also, when I try to invoke "admin/hello" the program freezes! Any thoughts? Thx, Bob


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Ray the Reaper Global Moderator Members Lantica Support Offline The One & The Only Posts: 2482 Joined: Aug 20^th, 2003	Re: Help with Help Reply #1 - Feb 21^st, 2006 at 5:59pm	Print Post
	Hello Bob, Do you get any error message when you click the Help choice on the Help toolbar? Right click on your Sesame Icon Go down to Properties and click on it Click on the Shortcut tab What does it say next to "Start In:" ? Also in the directory that appears next to "Start In:" there is a file that is named "s_log0000.log". You will need to send this file to Support@Lantica.com -Ray

	Raymond Yoxall Consulting ray.yoxall@gmail.com ryoxall@lantica.com Sesame Applications, Design and Support
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RECox286 Member Offline No personal text Posts: 7 Joined: Feb 21^st, 2006	Re: Help with Help Reply #2 - Feb 22^nd, 2006 at 1:13am	Print Post
	Ray, No, there are no messages, nothing happens. Properties= run in C:\Sesame. I was thinking that maybe Sesame relies on Acrobat, or MS Word for viewing the help files, but trying to open help in those programs doesn't work either. BTW, using XP Home as a platform. Bob


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Ray the Reaper Global Moderator Members Lantica Support Offline The One & The Only Posts: 2482 Joined: Aug 20^th, 2003	Re: Help with Help Reply #3 - Feb 22^nd, 2006 at 3:05pm	Print Post
	Hello Bob, Open My Computer Open your C Drive Open your Sesame Folder You will see a folder named HelpFiles Open that folder You will see a file named help.html Double Click on that file Does anything happen? If nothing happens Right click on help.html Go down to Properties What does it say next to "Opens with:"? Are you running Client/Server or Standalone? When you Click File->Server Administration what exactly happens? Do you see the Login box? Are you able to type in the Login box? -Ray

	Raymond Yoxall Consulting ray.yoxall@gmail.com ryoxall@lantica.com Sesame Applications, Design and Support
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RECox286 Member Offline No personal text Posts: 7 Joined: Feb 21^st, 2006	Re: Help with Help Reply #4 - Feb 23^rd, 2006 at 1:29am	Print Post
	Ray, 1) click on help.html...nothing. Right click on same; properties= Start in Unknown. Changed Unknown to MS Word, and played with it for a while: Got text+lots of code. (looked more llike sanscrit giberish...but I'm sure that it was what was intended, obviously not the index, or one of the help windows) 2) no servers here. I've got a Stand-alone grey box. 3) click on admin menu choice= admin log-in window; type in "admin/help"; click on "log-in" button= momentary dip of log-in button, then...nothing! 3 finger salute= Not Responding message. Bob


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Ray the Reaper Global Moderator Members Lantica Support Offline The One & The Only Posts: 2482 Joined: Aug 20^th, 2003	Re: Help with Help Reply #5 - Feb 23^rd, 2006 at 3:56pm	Print Post
	Hello Bob, Set the "Open With:" to Internet Explorer or your default Web Browser. How long have you given Sesame before hitting CTRL+ALT+DELTETE? Does the Login or Password Box clear? In your Sesame directory do you see a file named s_conf.cnf? If you do, then send this file to support@Lantica.com and mark it "Attention Raymond". -Ray

	Raymond Yoxall Consulting ray.yoxall@gmail.com ryoxall@lantica.com Sesame Applications, Design and Support
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RECox286 Member Offline No personal text Posts: 7 Joined: Feb 21^st, 2006	Re: Help with Help Reply #6 - Feb 24^th, 2006 at 1:52am	Print Post
	Ray, Huzza! help came out of hiding. Admin log-in: yes, when clicking on login, the text goes away. Waited an eternity (well 5 minutes anyway) and no joy, however this time the program did not freeze, and I tried admin/hello once more=no joy. I did open up the log file in ms word, and it was as it should have been, ie: proper text showing what happened, and why. The only drawback is not being able to involk Sunlock. Looking in the C:Sesame folder, I don't see the cofig file you asked about. How about if i send the entire folder for you to look at? Starting to see light at the end of the forrest. Bob


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RECox286 Member Offline No personal text Posts: 7 Joined: Feb 21^st, 2006	Re: Help with Help Reply #7 - Feb 24^th, 2006 at 1:57am	Print Post
	Ray, Another thought. Do you have PC Anywhere or the equal? You can peek into my system to see what 's going on. Bob


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Ray the Reaper Global Moderator Members Lantica Support Offline The One & The Only Posts: 2482 Joined: Aug 20^th, 2003	Re: Help with Help Reply #8 - Feb 24^th, 2006 at 5:38pm	Print Post
	Hello Bob, Are you typing both admin and hello in all lowercase? Do you see any file that says 's_conf', regardless of extension, in the Sesame folder? -Ray

	Raymond Yoxall Consulting ray.yoxall@gmail.com ryoxall@lantica.com Sesame Applications, Design and Support
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RECox286 Member Offline No personal text Posts: 7 Joined: Feb 21^st, 2006	Re: Help with Help Reply #9 - Feb 25^th, 2006 at 4:32am	Print Post
	Ray, I really must have been tired out the last couple of days. I don't usually make so many spelling errors, and syntax mistakes. I'm appalled when I look over my last few posts. My appologies. Once again I looked in C:\Sesame and could find no such file (S_conf*) Maybe it is a hidden file? Yes, "admin/hello" all lower case. Bob


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Ray the Reaper Global Moderator Members Lantica Support Offline The One & The Only Posts: 2482 Joined: Aug 20^th, 2003	Re: Help with Help Reply #10 - Feb 27^th, 2006 at 8:44pm	Print Post
	Hello Bob, Are you typing 'admin', without the quotes, into the login box and 'hello', without the quotes, into the password box? -Ray

	Raymond Yoxall Consulting ray.yoxall@gmail.com ryoxall@lantica.com Sesame Applications, Design and Support
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RECox286 Member Offline No personal text Posts: 7 Joined: Feb 21^st, 2006	Re: Help with Help Reply #11 - Feb 28^th, 2006 at 7:30pm	Print Post
	Ray, Yes, sir. <admin> (all lower case, no quotes) tab, <hello> (also all lower case, no quotes) Bob


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Ray the Reaper Global Moderator Members Lantica Support Offline The One & The Only Posts: 2482 Joined: Aug 20^th, 2003	Re: Help with Help Reply #12 - Feb 28^th, 2006 at 8:56pm	Print Post
	Hello Bob, If you are willing to try Remote Access, give Lantica Technical Support a call at 1-800-293-9549. Ask for Ray(Me). -Ray

	Raymond Yoxall Consulting ray.yoxall@gmail.com ryoxall@lantica.com Sesame Applications, Design and Support
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