Quote:A little more notice would have been good, especially for a holiday weekend, but I will try to look in on the Forum this weekend and see how you are doing.
Thank you muchly Erika, I really appreciate it.
Quote:Expectation management is important on a rollout. Dropping a large new system on a bunch of users and yelling "OK, GO!" is rarely a smooth event. You and they both need to keep in mind that, after n number of years using Q&A, they will be fighting pure mechanics for a couple of weeks. Their hands will automatically be trying to press keystrokes for menus that no longer exist. Everyone needs to remember that it takes a little while for any new system to get into its "groove". Depending on how much testing you have done and how much hands-on time your users got, adjustments will certainly be needed.
One of my main problems is that my users are lazy. They've had the Employee database available for two months now, during which time they could have played with it to their hearts content (and, yes, some have) to try to get the feel of the interface and ask me questions.
I could count the questions I've received on one hand. I just have to shrug and figure they're OK with it, I don't know what else to do. My boss hasn't even touched it and
he's the one putting the pressure on to make the transition. I expect a loud hue and cry come Tuesday morning.
Quote:Try not to create a situation where nobody can function if the new system does need an adjustment or some troubleshooting. If possible, keep the Q&A system live as a fallback during the transition period.
Yes, that's the plan.
Quote:In general, don't panic.
Thanks, and I'll be sure to bring a towel.
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Support available this weekend? and Thanks (Read 698 times)
