I don't pay too much attention to reviews except those done by "professionals" in their field, in their industry publications. These are more technically correct then reviews by new users.
I think that most on line reviews are done by people who are unhappy, and want to strike back. Much of their disappointment is usually based on their ignorance at the time. They did not read the documention, they did not have the right hardware, memory, etc. Unfortunately, more customer calls are always for complaints/problems, not calls to say "Great Product!".
So, most user reviews, in my opinon, will be negative.
What I do use, however, are the foriums like this. I look at the number of posts of the users when they make editorial comments. Long time users get more weight re their comments.
All software has issues, many caused by user ignorance as noted above. But what is important is how the manufacturers respond to the issues on the forum. I look for timely and accurate responses. I look for enhancements as a result of user requests. I look for replies that are respectful of the user, does not consider any question dumb, etc. Willingness to make remote connections for support, activity and resources around the clock, on weekends and holidays. And complete and thorough electronic, searcheable documentation with cut/paste examples,
Hmm, I think I just described many of the attributes of the Sesame forum.
I guess this must justify giving a serious look at Sesame as a product for consideration.