Doug,

Being in the Telcom industry you probably know that the best phome system for 1 client is not the best for the next. There are lots of options in small office phone systems that will work with Sesame. Sesame works well with most any system that offers a standard dial tone, either directly or through a data port (See the programing examples section of this forum for a dialer method). http://www.lantica.com/Forum3/cgi-bin/yabb2/YaBB.pl?num=1110922045

You say your looking for a 10 line system. Do you actually want 10 co lines? How many extentions  (telsets) do you want to hang onto it? Do you need VOIP capability? Do you plan on using an attendant station? do you want the attendant station PC based? Are you usig centernet style features?Are you planning to install and program the system yourself? Is this for a call center enviroment? If you can give us a little more detail on how you plan on using it we can give you info specific to your needs.

Sesame should not be a problem on most systems. I have played with using Sesame as a contact management tool with dialing on everything from a huge Northern Telcom sL1oo to tiny panasonic easaphones with great results. The ease  of use of Sesame combined with the powerful features of Sesame with Sbasic will allow you to do incredible things besides just dial the phone. You can program Sesame to read the CDR (call data records) and create incredible reports.

Check out talkswitch http://www.talkswitch.com/  They have a nice small but very powerfull system.

Good luck with your search.

P.S. I see your company is in San Diego, I am in Ventura County, Are you developing in Sesame? If you are would you be interested in a west coast Sesame user group? There is a great one back east but nothing out here, Maybe we can get one going.

Quote:


Carl,

Linking CID (standard Caller ID) to a phone system is extremely phone system dependant. Screen pops as they are usually called will come from specific external boxes.

Many phone systems screen pops are really meant to handle DNIS (Dialed Number Identification) . As a generalization most call centers are more concerned what number a customer dialed then the customers actual number. This is how they can deal with many different sales campaigns at the same time.

For a small shop or single user the simplest method would be to use inexpensive software that uses a caller ID enabled modem slot in your PC that sends the number to a file or command line. Carl with your skills in Sesame you should not have any problem creating a command button that when pressed to answer the phone, grabs the number sent by the cidco device software  parse the phone number and finish the lookup. There are a bunch of  products  out there but the most common and probably the lowest price highest rated is called CallingNow.

I just googled calling now and found the software is 59.95 alone or software and modem together is 89.95. http://www.callingnow.info/order.html

I see they have a free trial. If I get a chance this weekend I may download it and see if I can get it going with Sesame and the small phone system I use at home.

Doug,

You make perfect sense 

The biggest question you will need to answer is how many people will be on a line at a time. 

A small 4x8 (4 lines 8 extension) system sounds perfect for what you need. The talkswitch I pointed you towards can start as a 4x8 and easily grow in size from there. It has all the bells and whistles you could ever desire for a small company, it is easy to install. (good for the DIYer and less costly when paying a pro). Either way it gets installed, the nice part, it is easy for you to make your own system changes and avoid additional costs and time delays waiting for a Telco to come out.

I am sure Tom can handle interfacing to any system you decide on getting. If  I can answer any specific questions or help in anyway do not hesitate to ask

Good Luck,

Robert

BOBSCOTT wrote on Dec 12^th, 2007 at 4:06pm:


Thank you Robert.

I already have a modem that pops up a balloon showing the incoming phone number, so I was wondering if there was a way to hook into that somehow without purchasing additional software. I don't really have a serious need for this -- I just thought it would be a neat "toy".

Sorry Carl. It was actually Bob Hansen (also in NH).