(UTC)
  Lantica User Forum › Lantica Discussions › Lantica Discussion › Admin User/Pass Not being accepted
(Moderator: Forum Admin)
‹ Previous Topic | Next Topic ›
Page Index Toggle Pages: 1 Send Topic Send Topic Print Print
Normal Topic Admin User/Pass Not being accepted (Read 675 times)
dhopkins
Member
*
Offline



Posts: 47
Joined: Aug 20th, 2007
Admin User/Pass Not being accepted
Dec 11th, 2009 at 6:37pm
Print Post Print Post  
Hi,
Sometime in the past 2 days the admin username/password has stopped working in Sesame. We use a client/server setup . I go to File->Server Administration and the login box pops up. But when I enter the default user/pass, it doesnt accept it and just blanks out the entry spots.

I've checked caps lock and i haven't changed the password from the default. But I'm thinking that somehow the password was changed. Is there a way to change it back to the default user/pass?

Thank,
Derrick
  
Back to top
 
IP Logged
 
Ray the Reaper
Global Moderator
Members
Lantica Support
*****
Offline


The One & The Only

Posts: 2482
Joined: Aug 20th, 2003
Re: Admin User/Pass Not being accepted
Reply #1 - Dec 11th, 2009 at 6:54pm
Print Post Print Post  
Hello Derrick,

Try using a blank Password. Most the time when we see this problem, it's because someone accidentally clicked on the change password button without typing in a new password.

Also I know you said you checked Caps-Lock but for future people who find this thread, it is important that admin also be typed in all lowercase. As it is also case-sensitive.

-Ray
  
Raymond Yoxall Consulting
ray.yoxall@gmail.com
ryoxall@lantica.com
Sesame Applications, Design and Support
Back to top
WWW WWW  
IP Logged
 
dhopkins
Member
*
Offline



Posts: 47
Joined: Aug 20th, 2007
Re: Admin User/Pass Not being accepted
Reply #2 - Dec 11th, 2009 at 7:01pm
Print Post Print Post  
Unfortunately, the blank password didn't work. I tried blank password, blank user, extra space after the user and the pass (and combinations of the two).

D
  
Back to top
 
IP Logged
 
Ray the Reaper
Global Moderator
Members
Lantica Support
*****
Offline


The One & The Only

Posts: 2482
Joined: Aug 20th, 2003
Re: Admin User/Pass Not being accepted
Reply #3 - Dec 11th, 2009 at 7:16pm
Print Post Print Post  
Hello Derrick,

Send us an E-mail at support@lantica.com with the following files attached from the Server computer

Version 1:
s_log0000.log
s_conf.cnf

Version 2:
s2_log0000.log
s_license2.lic

-Ray
  
Raymond Yoxall Consulting
ray.yoxall@gmail.com
ryoxall@lantica.com
Sesame Applications, Design and Support
Back to top
WWW WWW  
IP Logged
 
Page Index Toggle Pages: 1
Send Topic Send Topic Print Print
‹ Previous Topic | Next Topic ›
 
  « Board Index ‹ Board Top  

Lantica User Forum » Powered by YaBB 2.6.11!
YaBB Forum Software © 2000-2024. All Rights Reserved.

Valid RSS Valid XHTML Valid CSS Powered by Perl Source Forge