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Normal Topic Problem with Sesame shutting down (Read 1116 times)
Andy
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Problem with Sesame shutting down
Mar 5th, 2015 at 6:00pm
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We are having a problem with one client on our Windows work group.  Please see the following error message.  Your help would be appreciated.

Source
sesame.exe

Summary
Stopped working

Date
‎3/‎5/‎2015 11:09 AM

Status
Not reported

Description
Faulting Application Path:      C:\Sesame2\Program\sesame.exe

Problem signature
Problem Event Name:      APPCRASH
Application Name:      sesame.exe
Application Version:      0.0.0.0
Application Timestamp:      53d94a8f
Fault Module Name:      sesame.exe
Fault Module Version:      0.0.0.0
Fault Module Timestamp:      53d94a8f
Exception Code:      c0000005
Exception Offset:      00060596
OS Version:      6.1.7601.2.1.0.256.48
Locale ID:      1033
Additional Information 1:      0a9e
Additional Information 2:      0a9e372d3b4ad19135b953a78882e789
Additional Information 3:      0a9e
Additional Information 4:      0a9e372d3b4ad19135b953a78882e789
  
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Ray the Reaper
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Re: Problem with Sesame shutting down
Reply #1 - Mar 6th, 2015 at 9:17pm
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Hey Andy,

What version of Sesame is running on that client computer?
Does this seem to happen after a particular action or?

-Ray
  
Raymond Yoxall Consulting
ray.yoxall@gmail.com
ryoxall@lantica.com
Sesame Applications, Design and Support
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Andy
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Re: Problem with Sesame shutting down
Reply #2 - Mar 8th, 2015 at 8:21pm
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The client and server are running ver 2.6.
The crash seems to occur after the first log on. Once the client is running it is usually open for the day.

Thank you Ray.
  
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Ray the Reaper
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Re: Problem with Sesame shutting down
Reply #3 - Mar 9th, 2015 at 6:52pm
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Hi Andy,

Does it happen when opening the client, opening the DB file or after successfully logging in to the DB file?

Is there anything different in the sesame.ini file on this machine compared to the other client machines that are not having this issue?

-Ray
  
Raymond Yoxall Consulting
ray.yoxall@gmail.com
ryoxall@lantica.com
Sesame Applications, Design and Support
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Andy
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Re: Problem with Sesame shutting down
Reply #4 - Mar 9th, 2015 at 7:31pm
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Ray:
Seems to occur after the client is opened and using it for a short period of time.  The ini file is no different than our other clients.
  
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Ray the Reaper
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Re: Problem with Sesame shutting down
Reply #5 - Mar 10th, 2015 at 8:34pm
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This is just an informative followup post.

I got on Andy's client system today to investigate this matter further. Looking at the windows application log, Sesame is not the only program that is experiencing random crashes. Explorer, Thunderbird, Firefox, and a handful of other programs have been experiencing frequent crashes since August 2014 on just that one computer.

Given that it is system wide, the issue could be related to a bad memory chip or even another piece of software that is running that is corrupting memory that other programs are using.

-Ray
  
Raymond Yoxall Consulting
ray.yoxall@gmail.com
ryoxall@lantica.com
Sesame Applications, Design and Support
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